Mastering Difficult Conversations: Bridging the G.A.P. with Storytelling

Breakout Option 1
Day 1: November 14, 2023 | 1:00 p.m. – 2:15 p.m., Varsity Hall

Session Video

Session Description

Difficult conversations are inevitable – in life, work and business. Whether you come to the conversation willingly or through awkward circumstances, conflict can be tough to manage. As complex humans, we are often tasked with greater pressures to not be labeled and/or be perceived a certain way. At the heart of any conflict is a difference – a barrier that must be crossed to shared understanding – and the quickest way to get to common ground is with storytelling. Storytelling is a non-blaming way to get to shared understanding, but also it’s the lens through which difficult conversations are mastered. The most sincere thing we ask of each other is “Will you be a witness to my life?”

In this presentation, we’ll take a look a several difficult conversations and discuss:

  • How to bridge the G.A.P. to understanding.
  • How to tell a story without creating a victim.
  • When facts and stories collide and how to tell the difference.
  • How to listen to stay present in the conversation. The #1 thing we all need in context of a hard conversation.

Mastering difficult conversations and bridging the G.A.P. with storytelling is a powerful skillset that can transform how we navigate conflicts in various aspects of life, work, and business.


Shereese Floyd

Shereese Floyd is a sought-after keynote speaker, TEDx speaker and CEO of Witness My Life, a communications firm dedicated to amplifying marginalized voices. She is an award-winning speechwriter who is passionate about equipping people with the expertise needed to tell their stories and raise their voices so that they are impossible to ignore. In her award-winning TEDx, The Secret to Healing the World, she outlines how she and a white neighbor flying a Confederate flag were able to live in peace. Shereese speaks frequently on mastering difficult conversations. Shereese is an advocate for social change and believes story is the one thing that truly brings the world together.

Thumbnail of speaker Shereese Floyd.